Refund policy
Refund & Returns Policy
Last updated: 22 August 2026
Due to the intimate and personal nature of many products sold by Joyfunx, strict hygiene requirements apply to certain returns.
Nothing in this policy affects your statutory rights.
Change-of-Mind Returns
For eligible online purchases, UK consumers normally have 14 days after receiving their goods to tell us that they wish to cancel, subject to statutory exceptions.
After notifying us of an eligible cancellation, you normally have a further 14 days to return the goods.
Intimate & Hygiene-Sensitive Products
Many products sold by Joyfunx are intimate or personal-use products.
For health-protection and hygiene reasons, sealed goods which are not suitable for return for health-protection or hygiene reasons cannot be returned under the change-of-mind cancellation right once they have been unsealed after delivery, where the statutory exception applies.
Therefore, where this exception applies, we cannot accept a change-of-mind return after the product's hygiene or protective seal has been broken or removed.
If you are unsure whether you wish to keep a product, do not break or remove its hygiene/protective seal.
Opening the external delivery packaging to inspect your order does not necessarily mean you have opened the product's hygiene seal.
Faulty, Damaged, Incorrect or Misdescribed Products
The hygiene restriction above does not remove your statutory rights where a product is:
- faulty;
- damaged;
- incorrect;
- not as described; or
- otherwise not in conformity with your statutory rights.
If you experience a problem, contact:
Please provide:
- Your full name
- Your order number
- The product affected
- Details of the problem
- Photographs or video where reasonably required to demonstrate or help us assess the problem
Please keep the product and its packaging until we have provided further instructions.
IMPORTANT – RETURNS MUST BE AUTHORISED FIRST
Do not send a product back without first contacting Joyfunx by email.
All return requests must be made to:
We will review your request and, where a return is applicable, provide the appropriate return instructions and return address.
DO NOT RETURN GOODS TO OUR REGISTERED OFFICE
Do not return or send products to:
71–75 Shelton Street
London
WC2H 9JQ
This is the registered office of Joyfunx Ltd only.
IT IS NOT A RETURNS ADDRESS OR PRODUCT-PROCESSING FACILITY.
All returns require prior contact with Joyfunx by email.
Where a return is required, we will provide the appropriate authorised return address and instructions.
Sending products to our registered office may cause significant delays because the registered office is not equipped to receive or process product returns.
Return Postage
For an eligible change-of-mind return, you will normally be responsible for the direct cost of returning the product, provided this obligation has been properly communicated to you.
We recommend using an appropriate tracked delivery service.
Where goods are faulty, damaged, incorrect or otherwise fail to conform to your statutory rights, reasonable return costs will be dealt with in accordance with applicable UK consumer law.
Refunds
Once an eligible return has been received, any refund due will be processed in accordance with applicable UK consumer law.
Refunds will normally be made using the original payment method.
For eligible cancellation of an entire order, we will refund the basic outbound delivery charge where required by law.
If you chose an enhanced delivery service, such as Express or Next Business Day delivery, we are not required to refund the additional amount above the cost of our least expensive standard delivery option.
How to Contact Us About a Return
Email:
Please include your order number in the subject or message.
Joyfunx Ltd
Company Number: 16731620
71–75 Shelton Street
London
WC2H 9JQ
United Kingdom
Tel: 0208 289 3227
REGISTERED OFFICE ONLY – NOT A RETURNS ADDRESS
Nothing in this policy is intended to exclude, restrict or replace your statutory rights under UK consumer law.